Helpful Information

I’m a full-time entrepreneur and mom to two amazing kids, plus a proud caretaker of three cats, five chickens, and two dogs. My husband and I run our family business together, working hard to provide a trustworthy, personal place to shop for gifts online. We handle all customer service ourselves.

Outside our regular hours (evenings, weekends, and holidays), you may receive automated replies instead of a live response. These automated messages are meant to get you an immediate answer while we follow up personally during business hours.

Customer Service Hours:
Monday–Friday, 9 AM – 4 PM (Eastern Time)

Common Acrylic Questions

  • Acrylic is Clear – Designs are printed backwards on the back for a smooth front finish.
  • Remove Protective Film – There will be either a blue vinyl or brown paper on the front. Remove it completely before use.
  • Before removing the film, the scratches you see are likely on the vinyl, not the acrylic itself.
  • If Damaged – After removing the film, if you find damage, see our “Damaged or Defective” section below.

Acrylic Not Fitting in Base?

  • Some bases have a tighter or looser fit due to machining tolerances.
  • For a tight fit: Place on a table, hold acrylic straight, and push down firmly.
  • If too tight, gently file the bottom corners of the acrylic with an emery board — just a little — to guide it in.
  • For a looser fit: Use two clear glue dots or small pieces of clear double-sided tape on the corners or bottom edge.
  • Cleaning – Use a dry, lint-free cloth only.

Lighted Base Instructions

  • Color Options – Every base includes 7 solid colors plus 3 multi-color fading modes.
  • Changing Colors – Click the middle button to cycle through colors. Default may be red, green, or another color on startup.
  • USB Plug Adapter Required – Not all adapters work well. If your base doesn’t power on, try a different adapter before assuming it’s defective.

[Click Here for Full Base Instructions]

Wrong Item / Damaged or Defective

  • Wrong Item? Email a photo to customerservice@mybespokebliss.com with your order number (or name) and phone number. We’ll send a replacement right away — no need to return.
  • Damaged or Defective? Email a photo and brief description to customerservice@mybespokebliss.com with your order number (or name) and phone number. We’ll replace it right away - no return necessary.

Shipping Delays & Lost Orders

  • Holiday Delays – We’re frustrated too when carriers cause delays.
  • Lost in Transit / Returned to Sender / Not Deliverable – We will send a free replacement. Email us at customerservice@mybespokebliss.com with your order number (or name) and phone number.
  • Address Accuracy – We ship to the address provided at checkout.
  • If you use Shop Pay, PayPal, or Venmo, check that your default address is correct before ordering.
  • Contact us before your order ships to correct any typos.

Important Delivery Notes

Marked “Delivered” but Missing?

  • First, check your mailbox.
  • If you still can’t find it, file a claim with the carrier — they have GPS scan records.
  • We are not responsible for carrier errors or stolen packages. The carrier is responsible for locating or compensating for misdelivered items.

We appreciate your trust and your support of our family business.

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