Refund policy

Refund and Return Notifications

We have a standard 30-day return and refund policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@mybespokebliss.com. Please note that returns will need to be sent to the correct address.

If you wish to return your item, you may request a return shipping label if you paid for the expedited shipping. If your item was shipped for free, we ask that you cover the cost of the return. We reserve the right to approve the return. If you return the package without requesting a return, we will not accept it. Don't hesitate to get in touch with us for any return questions at customerservice@mybespokebliss.com

Please note we do not refund any portion of the Package Protection as this third-party coverage covers the cost of returns and replacement for 2 years. Thank you for understanding. 

Damages and Issues
Please inspect your order upon arrival and immediately contact us if the item is defective, damaged, or incorrect so that we can address the issue promptly.

What happens next?

We will notify you once we have received and inspected your return to inform you whether the refund has been approved or not. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund as well.

If more than 15 business days have passed since we approved your return, please contact us at customerservice@mybespokebliss.com.

Delivery Issues

"If your item has not arrived within the expected time frame, please contact us as soon as possible. We will check the tracking information provided to you. If the item is not delivered, please email us as soon as possible."

If your order has not arrived within 30 days of the original purchase date, please get in touch with our support team to request a full refund. Please note that this policy does not cover errors resulting from customers providing incorrect shipping details or missed parcel deliveries. We strive to locate all orders promptly and resolve issues in a timely manner. However, we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.